Windows vista ultimate spontaneously powers down my toshiba qosmio F45AV laptop. Is there any fix for this? It may not be Vista. A spontaneous shutdown without an error message stop error or blue screen is usually initiated by the system hardware in response to a dangerous condition.
Almost always this is an overheating problem. Most modern systems have built-in protection mechanisms to shut down if temperature limits are reached for the processor and core components to prevent damage. The solution is to ensure proper cooling by making sure intake and exhaust vents are clear, fans are running properly, and that the system is allowed to fully cool down if a shut down does occur.
Some find that laptop cooling pads help a great deal. What's going on??!!! I have purchased a dell inspiron s with vista preinstalled. I have the same error before described. I have installed all windows fixes and updated all drivers. Some things to try:. Remove RAM to 1 module and see if it comes up and runs stably until you determine either which module s are bad, or that they are all OK. Reseat and reseal the processor with a goodly amount of thermal paste but don't overdue it, or it will overheat for certain.
I see Vista computers in so infrequently, that until XP is completely off the market, I doubt I'll see any computers in for anything but XP computers loaded with malware or with corrupted operating systems, or machines running either with hardware failures that have absolutely nothing to do with the OS.
For those that have been asking why Microsoft hasn't posted on the forums in response -. Because this is a forum is designed for users and microsoft professionals like myself. Just because I don't wear a nametag saying I work for Microsoft doesn't mean I'm necessarily just another shmo user or a number of others who post on these forums.
After a service check it was the video card cable to the power suply that was not entirely connected and the wire was long enough to sometimes fall by earth gravity jsut a bit and made sence because when I was openning my case and moving the cable the computer was turning on alone. This is nuts. I have read almost all of them, and have worked on four machines that had the same problem. Each time, the cause seems to be a bit different, an application in some cases, a driver in others, or network use in others.
All have the same effect "Poof no Windows". There is some core system in vista that is just not stable. The fact that there is often no error log or conspicuous evidence of the cause leads me to believe this is a problem at the Hardware Abstraction Layer, and is most likely a subsystem that provides services from the hardware to the Operating system.
The way Vista works with drivers and applications involves a Sandbox type of system to protect the registry, so the interface with the HAL and the sandbox should be the first system to fall under suspicion. There was a similar problem back in the Windows 95 days. How does this help? Well, I'm not sure it will help individuals solve their imediate problems, but I hope it will focus some attention on the most likely places to start investigating.
I'm running Vista 64 Ultimate and experiencing exactly the same problem as everybody else - random shutdowns without any warning It is a complete shutdown sequence and not a "crash" - ie. One way to halt the sequence is to open Notepad and type "blablabla" ie. As soon as the shutdown procedure starts a dialog is presented asking if I want to save my unsaved textfile - you can then halt the procedure and look for potential errors but the shutdown process will come back to the same time after time until the computer is restarted.
After restart I am sometimes presented with a black screen with "Windows failed to start" and instructs me to repair my Vista installation I normally select "Start Windows normally" and the system boots and can run for many hours without any restart.
I do not have the solution but I am so very, very frustrated and really needs your and hopefullty MS wise assistance in solving this issue. I have tried a lot of things and for the moment my suspicion is the problem is related to Windows Defender. I really dont belive it yet, everytime I walk in to my office I am happy and surprised that my PC is still running I'm in the same boat, been getting this for around 2 weeks , it just throws up an error message at me about a hotkey such n such to fast for me to catch it then crashes.
Oh and it's a 6 month old Fujitsu siemens Amilo. This is what i get with event viewer I am just totally baffled, its random when it will crash, i can be on it for hours and it's ok, then it will crash twice in 5 mins.
I also thought it might be something to do with Windows Defender or Ms update, i just can't figure it out, anyone had any luck? Bill Faryon: Unless you have loaded absolutely nothing on the computer besides microsoft-derived or MFG derived updates, it's jumping the gun a bit to claim it's the OS, but that aside I might suggest you check and see what addons you have installed for Internet Explorer.
Specifically, I would look for any add-ons, snap-ins, or scriptlets for anything "Myway" as that's actually malicious code and is very commonly involved with attempting browser hijacking. Just the same as if a car doesn't start, the problem isn't immediately the engine; likewise just because windows wrote the platform programs doesn't mean the base program is necessarily the problem.
It's always more effective to eliminate all of the smaller, peripheral additions and modifications to the original before concluding it's the key piece that's erroneous. I might also, lastly suggest listing if you have any Peer-to-Peer data transfer programs like Limewire, Bearshare, Kazaa, Morpheus, Share , Bit Torrent, uTorrent etc on the computer, because it's a very likely possibility that if one or more of those is on there, there is a very high likelihood that there is also malware hiding on the machine that can very well cause those sorts of issues malware almost always targets with advertising or browser hijacking first.
If you don't wish to take the time yourself, you can usually take your computer to Firedog Circuit City's PC service area or Geek Squad in Best Buy and have them run a free software checkup on the machine to see if any of those things is on your computer and if done properly is typically fairly accurate though not as in-depth as a complete diagnostic.
I have had similar issues. My system would shut down randomly between login and browsing. I had the hard drive, motherboard and power supply changed and still had the same results. I upgraded my powerstrip and the issue seems to have been illiminated. For my system it apparently had to do with EMI which caused the system to go into the power save mode. Office Office Exchange Server.
Not an IT pro? Windows Client. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Asked by:. Archived Forums. Windows Vista Announcements. Sign in to vote. Suddenly, without warning, Vista appears to begin closing, the screen goes blank, and the computer turns off.
Computer restarts normally. Any ideas? Which log do I check to see what happened? Wednesday, February 28, PM. Open the Reliability and Performance Monitor, open the Reliability Monitor in the left column and you can see hardware, Windows and application failures. There are several "Miscellaneous Failures".
One one day there was 4. All failures have identical entries: Failure type: Disruptive Shutdown Version: 6. The were no listed application failures, hardware failures, or Windows failures on those days.
It does it sometimes when left on during the night with no use. It did it yesterday while typing in a WORD document. My system stability index was 9. Perhaps it's a compatibility issue. Have you checked for updates to the apps you usually have running?
I downloaded all new updated copies from the web, or loaded from CD and then updated. Note that there are no APPS failurs listed corresponding to any of the failures. It shut down. Any further thoughts on how to capture the event details?
Strange as this may seem, I would try not using any Office products and see if the system still shuts down. Thursday, March 1, AM. Thanks for the idea.
My business relies on Office products daily. So can't afford to uninstall Office. Anyone have ideas on how to check a log about these shutdowns beyond the performance monitor?
How about the event viewer in Vista? Any special log entry in there? Friday, March 2, AM. What should I look for? Saturday, March 3, AM. I am thinking your problem may related to hardware. Does all the device drivers were certified on Vista? Sunday, March 4, AM. What error code? Nothing appears - the machine just shuts down. Is this in a log somewhere? Monday, March 5, AM. Have also installed two versions of TurboTax, and I have not experienced what you have.
Monday, March 5, PM. If anyone has and suggestions or a solution, I'd be very greatful. Thanks k Friday, March 9, AM. Had shutdown again. Was copying files to a Maxtor USB hard drive - doing a backup. About 20 minutes into the copy, the screen faded away and the system shutdown.
In the Event log, Error! Friday, March 9, PM. That's when the problem started. VISTA should work first time. Monday, March 12, AM. Hi, is the all the problem occur when you use the USB port? Just to add some more information. I will give them a call and let you folks know. Monday, March 12, PM. If Miggins manages to find the solution, I'd be extremely greatful, because as it stands I don't really have a useful machine : Awaiting patiently Have you check the HDD maybe a hardware problem with your hard drive.
Its compadible with vista you can create a bootible image on to a dvd or dvds load it onto a diffrent hdd. The problem is only present now in Vista. However, hardware problem can occur pretty often and unpredictably given the impression something else may be at error when it perhaps isn't.
I'll try your suggestion anyway and see how I go. Thanks sean Sorry about the bad link its www. I was just wondering the hell that was about! I have experienced the shutdown with: - copying large datasets to another HD in the Thinkpad Superbay - copying large datasets to a USB connected external hard drive - copying large datasets to a network attached storage - writing to a 4 GB DVD-R OneLive cannot complete a backup because of this shutdown problem.
I did not have this problem before with XP using Norton Ghost on the same physical laptop. I was not copying large files then. I have also left the computer on at nite only to find it off the next morning. Wednesday, March 14, AM. Reading 21 numerical data files, approx 12 MB each, for a computation. I have seen several other threads now on this issue.
Thursday, March 15, AM. I tried creating a bootable image disk as suggested by sean, also using the suggested software. However, 10 mins or so into creating the image guess what So it seems that I'm unable perform any backup because of the constant disk access. Getting a real pain now. Today, was running Windows OneCare Live.
VISTA shutdown unexpectedly again. Was connected to the network via that connection. Friday, March 16, PM. Each time I launch the. Had no other shutdowns today prior to this one. It happened three time with no other applications running. Seems the shutdown occurs when having heavy disk activity to primary internal HD, secondary internal HD different manufacturer , USB external HD, and when writing a large file to a nateowk attached storage device. So this is not a hardware update issue.
Does anyone understand what is happening? Monday, March 19, PM. Have you tried running your display setting in min settings. Have you done any upgrades. Do you have an extra HDD on hand you can install windows Vista on? Tuesday, March 20, PM. After several people having exactly the same problem, similar software but with different spec machines, I would have thought this would be an issue with Windows rather than the hardware itself.
I was running WinXP for 8 months on this laptop with absolutely no problems whatsoever. Now I've formatted and upgraded to Vista I get this one major problem - a problem that others are also experiencing. If it was old legacy hardware causing this I'd understand, but it's relatively new hardware that has all been certified by their manufacturer as being Vista capable.
I do understand that on occaision hadware can generate problems, however I find it hard to believe in this instance that an alomst instant shutdown is caused by 'dodgy' hardware and exhibited by others in very similar scenarios. In saying that, I'm willing to try anything and will attempt an install on a spare 20Gb drive I have purely out of curiosity. I'm having the same problem I'm about ready to wipe the hard drive and pop-in my XP disc Very frustrating If this is what Vista is all about, you can have it Tuesday, March 27, AM.
Had an interesting item show up. Clearly, this shutdown has to do with lots of disk activity. It said that that my "Disk is Full". I turned the machine back on, and the drive shows " It unzips and installs properly - as I did on two other machines running XP. This is a critical issue that clearly MANY folks are having on a variety of new and old hardware. Wednesday, March 28, AM.
Please report that problem to MS support services. Wednesday, March 28, PM. A Microsoft professional will respond to you in e-mail within 1 business day. Had a shutdown this morning when One Care kicked in to do a tune up. When there is heavy disk activity the laptop just shuts down, this happened to one too many people to be a hardware issue ,are the people from microsoft concidering this problem?
Thursday, March 29, PM. Recommend everyone file a support request with Microsoft, referencing my support request number. Keep pointing the tech support folks to this forum and thread.
Also, post your support request reference number and any emails you get from tech support. If I have misunderstood, please do not hesitate to let me know. Before moving on, I would like to confirm the following information with you: 1 Are any third-party hard drive management programs installed on the computer now?
At this time, I suggest we perform the following steps to troubleshoot the issue: Step 1: Windows Update 1. Step 2: Safe Mode 1. Please choose "Safe Mode", and press "Enter". Please follow the steps below to do so: a. Capture a screenshot 1. Collect system information 1. Input my email address vstc mssupport. Best regards, Stephen Chen vstc mssupport. I have exactly the same email from a Michael Wang. Microsoft Incident: SRX What is a little dissapointing is that we are asked for a screeshot.
I was almost tempted to send a black image! If the machine instantly shuts down, you're not gonna get an error message you can copy to the clipboad and send. Also, there is no memory dump as it just switches off. I created the nfo file for him from system info, so I'm hoping that will be helpful to him at least. Although I did forget to zip it up! Monday, April 2, AM.
The problem can be related to Power supply. Wednesday, April 4, AM. If the problem actually is with the power supply then i guess on a laptop this can be fixed by changing the power option for more power in the bios settings?
Thursday, April 5, AM. MS have do a lot of tests on Vista with difference hardwares. But, there are really too many hardwares in the world. It's really impossible to test it all. I think the only option is to contact MS and tell them your problem. It's can help to find out the problem source. Friday, April 6, PM. I have the same issue with my HP nx laptop.
The machine can run for days at a times. Today, the machine has shutdown 5 times on it's own. I'm running Vista Ultimate Edition. Thursday, April 12, PM. DId you try to call HP support? Saturday, April 14, AM. Saturday, April 14, PM. I have not experienced the random shutdown for over 2 weeks. I can now do backups, large file downloads, etc. What did I do? Replaced it with Norton MS closed my trouble ticket. With everything they suggested I try, I couldn't get the problem to repeat.
Will keep an eye on things. It's really hard to figure out the source of the problem. But latest software and driver is always a solution. Sunday, April 15, PM. I have the same random shutdown error, except I cannot manipulate my machine to shutdown, i have tried to extract large files, play videos, update drivers, and everything seems to work fine. But then when I am just surfing, typing an email, working with photo shop, admiring my desktop pic, it just shuts down. I never had this problem with xp.
I am running a dual core 1. Monday, April 16, AM. Monday, April 16, PM. Yes, it just logs and improper shutdown Good news for all of you!
I have found a fix for the random shutdown problems. Simply switch the windows power usage to best performance, this fixed the random shutdown problems for me. Tuesday, April 17, AM. It was the problem of incompatible ACPI Tuesday, April 17, PM. What was the issue with incompatible ACPI? I am having this same problem with random shutdowns as well on my HP pavillion laptop. I just set my power settings to be full performance but am not sure if that will fix the issue since the shutdowns happen randomly.
Is there a more definite fix for the incompatible ACPI issue? Thanks, Kevin. Wednesday, April 18, AM. Don't know what you guys are going to do but i've reverted back to win xp and everything is working like a charm, i've got the vista ultimate dvd standing by and when the SP1 is released THEN i'll probably re-install vista. Wednesday, April 18, PM. Friday, April 20, AM. Thank you very much for sharing the information! I had the same problem with Vista Business.
Random shut down Funny thing in my case is that after messing with it and re-installing Vista it went from shutting down to slowly freezing.
The screen freezes the mouse can be moved and after a few seconds the mouse stops responding too. Sunday, April 22, AM. I have the same problem with Vista Business. My installation crashed many times before finally going through. After that I had many random shutdowns all of them with the same error code as already mentioned here.
After playing around and messing with settings I am at the point where my system randomly freezing up now. The desktop is freezing but the mouse pointer is being moved around. After a few seconds the mouse stops responding too and I have to reboot. Sunday, April 22, PM.
Tuesday, April 24, AM. Wednesday, April 25, AM. Laptop Model: HP Compaq nx Wednesday, April 25, PM. Thursday, April 26, PM. The thing is it doesn't happen in xp Sorry for jumping in but I also have this problem Vista Ultimate and its driving me crazy. Resulted in system shutting down, no warning no error message.
I've checked the event log, ACPI errors and event log error as mentioned above. Definitely not a heat issue, I was running Oblivion on full specs last month and the system was fine. Thought it could be because of codecs when converting movie file, and updated all of those currently using K-Lite 3. Have recently installed Office and no other software that I can think of, have been searching the internet furiously for a solution I don't really want to do a complete re-install, can Vista be repaired?
Saturday, April 28, AM. Vista can be repaired. Insert the Vista DVD, start the install and when it detects a previously installed copy of Windows, select the Upgrade option. This works just like a repair install of XP, preserving your files and settings. Hey guys, About an hour after installing vista I began experiencing the random shutdown. I have a HP Pavilion dv and found this forum looking for solutions.
Anyway, I thought at first it was a power management issue, and it turns out it is. But, Vista hides the advanced power management features, many of which will cause this random shutdown. Anyway, do this And I am not positive but I believe this is the culprit. I'm completely not sure because I set anything that even looked suspect to never.
Its been about 2 hours with no shutdowns. Good luck. Sunday, April 29, PM. Ok nevermind, went to get lunch It only does this when idle I have never actually seen the computer shutoff. What is going on? Any further ideas? Monday, April 30, AM. Ok guys Well, my System is slow booting up now but as far a crashes are concerned, I have not had "as many" as before. Sunday I had just one during the whole day. My system is overall faster and has less random shutdowns. Just in case this should matter.
Something else I changed the Power Settings in Vista and now it's fine. Monday, April 30, PM. So, it's the ACPI problem then. Tuesday, May 1, PM. Wednesday, May 2, AM. At first it was all good. No shutdowns and no freeze-ups whatsoever, but now they are reoccurring.
So I tried this to see what will happen I booted up the system without the CMOS battery and the system was surprisingly fine. I did not have any crashed whatsoever within a 36 hour time frame. Wednesday, May 2, PM. My wifes computer happed to close all her programs and shut down and i was digging i found that the computer updated and intastalled the update at teh same time that the computer shut down..
Thursday, May 3, AM. Thursday, May 3, PM. These are new types of error, in the section 'Error' I have 8, 2xehRecvr. So, the above refers to my TV card in the PC, and yes I have removed it and still get the errors even though physically removed!
This makes me believe this error is somehow connected to my codecs on the PC. I have a K-Lite package installed, I had this since February and had no problems.
My initial crashes started late March, I had used Windows Movie Maker trying to publish a movie to hard drive then to shrink as Windows DVD maker does not let you specify the DVD size and constantly says you are 10 minutes over regardless of how much you remove but thats another issue!!
So its not getting better regardless of what I do, question is if I repair Vista can I do it and still retain my files I can't transfer them as the system crashes! If not then there would be no benefit would there? I'm sorry if this post is big and the above error messages are non-sensical but trying to log this through anywhere and get an answer is damn hard and at least on these forums people tend to respond.
Thanks to all, and if I have 'over posted' here then let me know, as the number of posts show, I'm a newbie!! Saturday, May 5, PM. But I would suggest you to manually backup them first.
Sunday, May 6, PM. Tuesday, May 8, AM. I keep updating Vista's hotfix. But my system really don't get that problem. I think the problem may not cause by the hotfix. Wednesday, May 9, PM. Monday, May 21, AM. Contact HP for a bios up date.
I have an Acer Aspire and dont have any problems. Monday, May 21, PM. My PC is shocking, looks like a re-build is necessary Before I proceed though, can I ask if any still check this forum do you all have 'realtek AC97' driver and onboard sound??? Create an account. Edit this Article. We use cookies to make wikiHow great. By using our site, you agree to our cookie policy. Cookie Settings. Learn why people trust wikiHow. Download Article Explore this Article methods.
Tips and Warnings. Related Articles. Author Info Last Updated: September 16, Method 1. Select the radio button next to the restore point for which you want your computer restored. You can either choose the restore point recommended by Windows, or choose a different restore point. Method 2. Click on the Start menu, then click on the arrow next to the Lock icon. Click on the name of the operating system you want repaired. Select the restoration point to which you want your computer restored.
Method 3. Power on your Windows Vista computer. Press the F8 key repeatedly as your computer boots up. The Advanced Boot Options menu will display on-screen. If the Advanced Boot Options menu does not display, restart your computer and continue to press F8 repeatedly before the Windows logo displays on-screen.
Select your username from the dropdown menu and type your Windows Vista password. Choose the restoration point to which you want the state of your computer restored. Method 4. Insert your Windows Vista Installation disc into the disc drive of your computer. Method 5.
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